Returns & Exchanges
We want you to love your Sundae experience. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened and unused products.
1
Initiate Return
Email our support team with your order number and reason for return to receive a Return Authorization.
2
Pack Your Items
Securely pack the unused products in their original packaging to prevent damage during transit.
3
Ship It Back
Affix the provided shipping label and drop the package off at your nearest authorized carrier location.
4
Receive Refund
Once we inspect the returned items, your refund will be processed to your original payment method within 5-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing